Privacy Policy

Introduction to the Privacy Policy

This privacy policy outlines the data processing procedures when you use the Vietnam Commodity Export (hereafter referred to as “VCE”) website and our affiliates.

VCE recognizes the importance of personal information to you and is committed to protecting your personal information. This Personal Information Handling and Protection Policy (“Policy”) describes how we protect your personal information and related information. Please read this Policy carefully and make informed choices. By using our services or communicating with us about them, you agree and accept the practices described in this Privacy Policy, including any updates and modifications. If you do not agree with the terms of this Privacy Policy, you should not access or use our services or communicate with us about them. Your use of our services and any disputes over privacy are subject to this Privacy Policy and any applicable Terms of Use, including any terms available at http://www.vncommex.com and/or any other agreements. In the event the terms of any other agreements conflict with the terms of this Privacy Policy, the applicable terms or agreements shall prevail.

If you have any requests regarding your personal information or any questions regarding these practices, please contact us.

Definition of Personal Information

“Personal Information” refers to all types of information related to an identified or identifiable individual, recorded in electronic form or by other means, excluding anonymized information.

“Sensitive Personal Information” refers to Personal Information that, once leaked or misused, could easily lead to the violation of a person’s dignity or endanger their personal and property safety, including biometric information, religious beliefs, specific identities, medical and health information, financial accounts, residence, and other information, as well as Personal Information of children under the age of 14.

“Processing” of Personal Information includes the collection, storage, use, processing, transmission, provision, disclosure, and deletion, etc., of personal information.

Scope of Application

This Policy applies to:

Your Personal Information is collected online when you use the VCE website;
Your Personal Information collected when you purchase and/or use VCE services;
Your Personal Information is provided to VCE when establishing communication with VCE.

The official VCE website may contain links to third-party websites. The relevant products or services of these third-party websites are not governed by this Policy. VCE recommends you review their Personal Information policies when you visit these third-party websites to understand their Personal Information practices.

Types of Personal Information Collected

The Personal Information VCE collects includes but is not limited to, your name, email address, IP address, phone number, region and territory, workplace, social network accounts such as WeChat, and other information.

VCE does not proactively collect Personal Information from children under 14 years old on an individual basis unless otherwise required by law, regulation, or law enforcement agencies. If you believe VCE has collected information about a child, please contact us promptly, and we will delete such Personal Information immediately upon verification.

Use of Cookies

Cookies may be used by us to provide you with customized information from our website. A cookie is a piece of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently specific pages are visited, and to identify the most popular areas of our website. Cookies can also allow us to make our website more user-friendly, for example, by letting us save your password so you don’t have to re-enter it each time you visit our website.

We use cookies to be able to provide you with a better experience when you return to our website. Most web browsers automatically accept cookies. You are not required to accept cookies, and you should read the information that came with your browser software to see how you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you disable cookies from your browser, you may not be able to access certain features of a particular website.

Purpose of Using Personal Information

VCE will properly use your Personal Information collected from the above sources only within the minimal scope necessary to achieve the purposes described below. VCE will obtain your prior consent to use your Personal Information for purposes other than those listed below:

Identifying potential customers or subscribers.
Resolving your inquiries and concerns.
Providing you with information about the services offered by Vietnam Commodity Export.
Processing your job application for a position at Vietnam Commodity Export.
Identifying and better understanding the performance of our website and our advertising campaigns.
Providing conference guidance, product and/or service guidance;
Providing promotional materials or souvenirs;
Responding to various inquiries;
Conducting customer surveys and analyzing them to improve VCE’s products and services;
Providing Personal Information to VCE partners or customers in the course of conducting specific business activities carried out in conjunction with them;
Complying with legal and regulatory requirements, executing court orders or other legal processes, or responding to requests from competent government authorities.

Retention of Personal Information

VCE will retain your Personal Information for the minimum period stipulated by law and for the time necessary to achieve the purposes described herein unless otherwise stipulated by law or regulation or specifically required by law enforcement agencies.

Sharing Personal Information with Third Parties

VCE will not provide your Personal Information to third parties without your explicit permission, with the following exceptions:

With your prior explicit authorization;
When explicitly required by law or regulation;
When your Personal Information is necessary for the urgent protection of life, prevention of personal injury, or protection of property, but it is difficult to obtain your consent simultaneously;
When fulfilling the duties, tasks, and services related as stipulated in the agreement between you and VCE, such as having to submit documents containing your Personal Information to relevant government agencies to process the requests you entrust;
When your Personal Information is necessary for cooperation with legal work of government agencies, courts, or their affiliated agencies, but the time required to obtain your consent may obstruct the work.

Personal Information Protection Measures

VCE protects your Personal Information through the following key aspects:

Collection, use, and provision of Personal Information: VCE adheres to the principles of legality, reasonableness, necessity, and sincerity in processing your Personal Information.
Establishing and publicizing Personal Information Handling Rules: VCE complies with the principles of transparency and openness in publicizing the rules for handling Personal Information and clearly specifies the purpose, method, and scope of such processing.
Implementing security systems and measures: In processing Personal Information, VCE always complies with applicable Personal Information protection laws and regulations. To ensure safety in processing Personal Information, VCE will implement information security measures in accordance with relevant standards, manage Personal Information, limit the means of disseminating Personal Information externally, and prevent unauthorized access in accordance with relevant systems, and prevent the leakage of Personal Information to the greatest extent possible.
Respecting the rights of the information subject: When you request to disclose, correct, or delete your Personal Information or refuse its use or provision, VCE will respect the rights of the information subject and respond and process the related request as soon as possible as required by the relevant laws and regulations.
Developing and continuously improving the Personal Information management system: The management team and employees of VCE understand the importance of Personal Information protection. VCE will develop, fully implement, and continuously improve relevant Personal Information management systems to ensure the reasonable use and protection of Personal Information.
Continuously optimizing organizational and technical measures for Personal Information protection: VCE will strictly limit access and use of Personal Information through a complete internal Personal Information management system and will also adopt necessary technical security measures to protect your Personal Information from unauthorized access, destruction, alteration, or disclosure.
In case of network security incidents: VCE will promptly handle security risks, take appropriate remedial measures, and report to relevant competent authorities in accordance with applicable laws and regulations. At the same time, VCE will promptly inform you about the basic situation and possible impact of the security incident, the measures VCE has taken or will take, and VCE’s remedies for you. VCE will inform you of the relevant information regarding this incident by SMS, email, phone, and other contact information you have provided. If it is difficult to notify you individually, VCE will publish this information in a reasonable and effective manner, such as issuing a notice on the official VCE website.

Your Data Rights and Choices

VCE will strive to ensure your rights to access, update, correct, or delete your Personal Information. In cases where laws or regulations require otherwise and VCE is unable to fulfil your request, VCE will provide you with reasonable explanations.
Right of access: You have the right to access your Personal Information collected concerning the provision of VCE’s products and/or services.
Right of correction: You have the right to request correction of your Personal Information when you find the Personal Information held by VCE is inaccurate or incomplete.
Right of deletion: You have the right to request deletion of your Personal Information when you no longer use VCE’s products and/or services and request the deletion of your Personal Information, or when VCE processes your Personal Information in violation of laws and regulations or agreements with you.
Right of withdrawal: Some of VCE’s services require basic Personal Information to be completed. You may authorize or withdraw your consent at any time.
When you request to exercise the above rights or other complaints, VCE will preliminarily verify your identity and the authenticity of your request. In principle, VCE will respond to your comments or results within fifteen (15) working days. Please note that we may not respond to inquiries unrelated to this Policy or unrelated to your Personal Information rights.
VCE will not charge for reasonable requests. For repetitive requests beyond reasonable limits, VCE may refuse in accordance with laws or require you to bear the related costs. VCE may refuse requests unrelated directly to your identity, repetitive requests without reasonable grounds, requests requiring excessive technical means (such as developing new systems or fundamentally changing existing practices), requests that pose risks to the legitimate interests of others or impractical requests.

Updates to This Policy

VCE will update this Policy over time based on legal, technical, and commercial changes. Once this Policy is updated, VCE will notify you in a manner appropriate to the significance of the changes. You can learn about the update time through the “Last Updated On” at the beginning of this Policy.